• About Our Company
• Our Vision, Mission and Values
• Code of Ethics
• Our Consultants
• Our Logo
• What Our Clients Are Saying
  (Our Internal Quality Improvement Process)

Our Company

• We are a specialized consulting firm staffed by hands-on, senior-level professionals with broad experience as healthcare executives and consultants.
• We draw on our diverse clinical, financial and operational experiences to bring our clients true multidisciplinary consulting.
• We share a consistent vision and set of values about how healthcare organizations and systems can be organized to succeed.
• We provide cutting edge thinking and practical advice to create successful change.
• We bring a unique objectivity to each engagement because of our breadth of experience in serving diverse healthcare clients
• We are guided by an ethical construct in which we measure our effectiveness based on how we contribute to our client's learning and empowerment.
• We direct our efforts toward value-driven organizations or systems that are ready and willing to change.

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Our Vision, Mission, and Values

Our Vision:
We envision successful health and human service organizations that balance quality, access, utilization and cost to best meet the needs of the people they serve.

Our Mission:
We help health and human service organizations succeed by providing them:

• Multidisciplinary consulting services.
• Practical tools that help build innovative clinical, financial, and administrative systems.

Our Values:
We believe that effective organizations:

• Attract the necessary resources and use them wisely and efficiently;
• Maintain and improve the quality of and access to services for those who need them;
• Actively balance quality, access, utilization, and cost;
• Have methods in place to recruit and retain high quality staff;
• Use population-based planning to assure appropriate systems, and individualized service planning to assure appropriate care;
• Have feedback loops at the system and organization level, so incentives and consequences are tied to individual and team decision making;
• Assure organizational learning and management of change through the use of systems thinking, quality improvement, and other methods;
• Seek to benefit all end users while navigating the ongoing transition of public and private financing and delivery of health and human services;
• Involve the people they serve and community partners in planning and evaluating their services; and
• Use technology as the means to support these efforts.

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Code of Ethics

All MCPP Healthcare Consulting consultants and employees pledge to uphold this Code of Ethics, adapted from the Code of Ethics used by the Institute of Management Consultants. Adherence to the Code signifies voluntary assumption of self-discipline above and beyond the requirements of law.

Clients

• Consultants will serve their clients with integrity, competence and objectivity, using a professional approach at all times, and placing the best interests of the client above all others.
• Consultants will establish realistic expectations of the benefits and results of their services.
• Consultants will treat all client information that is not public knowledge as confidential, will prevent it from access by unauthorized people, and will not take advantage of proprietary or privileged information, either for use by them, their firm or another client, without the client's permission.
• Consultants will avoid conflicts of interest, or the appearance of such, and will disclose to a client any circumstances or interest that might influence their judgment and objectivity.
• Consultants will refrain from inviting an employee of an active or inactive client to consider alternative employment without prior discussion with the client.

• Consultants will only accept assignments which they possess the expertise to perform, and will only assign staff with the requisite expertise.
• Consultants will ensure that before accepting any engagement, a mutual understanding of the objectives, scope, work plan, and fee arrangements has been established.
• Consultants will offer to withdraw from a consulting engagement when their objectivity or integrity may be impaired.

• Consultants will agree in advance with a client on the basis for fees and expenses, and will charge fees and expenses that are reasonable, legitimate and commensurate with the services delivered and the responsibility accepted.
• Consultants will disclose to their clients in advance any fees or commissions that they receive for equipment, supplies or services they could recommend to their clients.

• Consultants will respect the individual and corporate rights of clients and consulting colleagues, and will not use proprietary information or methodologies without permission.
• Consultants will represent the profession with integrity and professionalism in their relations with their clients, colleagues and the general public.
• Consultants will report violations of this Code to the shareholders of MCPP, and will ensure that other consultants working on behalf of the company abide by this Code.

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Our Consulting Team

We are a seasoned multidisciplinary team of consultants who work with healthcare organizations to build innovative clinical, financial and administrative systems. Each project is sized and staffed to best meet the goals of the client and to make the most of the mix of the experience and skills of our consultants.

Dale Jarvis, CPA, Managing Consultant, Financial and Information Systems

Dale Jarvis, CPA, brings a diverse background as administrator, author and educator to healthcare organizations throughout the western United States. Prior to forming MCPP Healthcare Consulting, Dale was a principal and head of the Consulting Services Department for Jacobson Jarvis & Co., PC, a Seattle-based CPA firm. He has served as the financial director for healthcare organizations in Washington and Michigan. He also taught Health Care Financial Management at the University of Washington School of Public Health.

Dale is a co-author of How to Thrive in Managed Behavioral Healthcare: A workbook guide to organizational and clinical quality and The Primary Care Performance Management System: A Team Approach to Winning in the New Healthcare Market.

Dale's work focuses on:

• Strategic Business Planning
• Financial Analysis
• Business Process Improvement
• Information Technology Solutions

Barbara Mauer, MSW CMC, Managing Consultant, Strategic and Organizational Planning

Barbara Mauer, MSW CMC has extensive management and consulting experience with public and private sector healthcare and human service organizations. For over 15 years, she has successfully led strategic planning, quality improvement, and complex project management engagements. She was formerly a senior executive with Group Health Cooperative of Puget Sound and a mental health and human services Department Director for King County, Washington.

Barbara has co-authored How to Thrive in Managed Behavioral Healthcare: A workbook guide to organizational and clinical quality and The Primary Care Performance Management System: A Team Approach to Winning in the New Healthcare Market, as well as multiple articles discussing organizational design and performance management.

Barbara's work focuses on:

• Facilitation and training of diverse groups in successful design and implementation of new systems
• Strategic planning, organizational improvement and program design or redesign in organizations ranging from small not-for-profits to major medical centers
• Development of quality and utilization management plans and processes
• The integration of behavioral health and primary healthcare

Marlene Mason, BSN, MBA, Managing Consultant, Performance Measurement and Improvement

Marlene Mason is a versatile health care management consultant with extensive experience in the assessment of and compliance with quality standards such as the Baldridge Criteria, and National Committee for Quality Assurance (NCQA) and the Centers for Medicare and Medicaid Services QSMIC standards. She also has expertise in the establishment and implementation of quality programs in health plans and integrated delivery systems. As an excellent communicator who quickly builds trust and instills a spirit of cooperation in achieving desired results, she has a proven track record in successful accreditation efforts, managing, consulting and facilitating the integration of management and decision making processes.

Marni is co-author of Application of Quality Measurement and Performance Standards to Public Health Systems: Washington State's Approach, in the Journal of Public Health Management and Practice.

Marni's work focuses on:

• Establishing and monitoring performance measures
• Improving performance results
• Assessing and improving compliance with quality and performance standards
• Streamlining and improving business and clinical work processes
• Development of strategic and annual organizational plans

Diane Altman Dautoff, MSW, EdD, Managing Consultant, Organization Change and Teambuilding

Diane Altman Dautoff, MSW, EdD has worked extensively in healthcare and behavioral health organizations, including 18 years of hospital and homecare management. Her areas of expertise include change management consulting, quality improvement, team building, and strategic planning. She is also a lecturer with the Center for Nonprofit Leadership Program at Seattle University.

Diane's work focuses on:

• Improving team and workgroup performance
• Facilitating organization change efforts
• Designing strategic planning and quality improvement processes
• Implementing large-scale (100-3,000 people) decision-making meetings

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Our Logo

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What Our Clients Are Saying
(Our Internal Quality Improvement Process)

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