View Case Studies | Quality Improvement | Accreditation & Compliance | Utilization of Services

Performance Measurement and Improvement

Are you achieving good business results? MCPP consultants assist companies in integrating quality performance measurement and improvement knowledge and skills into the organization to achieve higher levels of performance. We have the expertise to help an organization identify which tools and methods create the greatest improvement, we train managers and staff in their use, and we help focus the organization's improvement efforts in the areas of greatest leverage.

Do you deliver the best quality? Organizations distinguish themselves from competitors by demonstrating the quality of their care and service through achieving higher levels of accreditation or compliance with state and federal regulations. MCPP consultants assist health plans in assessing their level of performance, developing and implementing compliance programs, conducting mock surveys, and preparing for surveys and site visits. MCPP consultants have expertise in National Committee for Quality Assurance (NCQA) standards, Washington State Public Health Standards, and the Baldridge Criteria.

How do you manage the utilization of your services? Analyzing and improving the utilization of services enhances an organization's ability to contain or reduce unnecessary costs by addressing trends in volume and the impact on programs and services. Utilization information is critical to strategic planning activities, the redesign of systems, and the conducting of utilization management programs.

MCPP consultants assist our clients in addressing all these types of challenges.