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Quality Tools and Methods Training and Education

MCPP consultants are experts in training senior leaders, managers, and front line staff in the tools and methods for improving work processes. We encourage training efforts that builds expertise within the organization and encourages continuing improvement and integration of improvement philosophies into the organization's culture. All training activities are tailored to the size and needs of each organization.

Facilitating Change and Improvement Projects
MCPP Consultants have facilitated many QI, re-engineering, and large-scale change projects. Linking training sessions with actual QI projects is a good way to gain knowledge and practice skills, and to demonstrate the results that are possible by using QI tools and methods. We encourage senior management to be part of a QI project's steering committee to assist in the implementation phase and to provide leadership to the improvement effort.

Identifying and Adopting Best Practices
Why spend the time and resources to design something brand new when a proven, effective process is available to adapt to your organization? MCPP consultants have conducted successful, best practice projects in organizations of all sizes. We recommend searching within the organization, in non-competitor organizations of the same type, and in totally different industries for potential best practices. A best practice toolkit is a valuable mechanism for standardizing work and results across departments and saving the costs of "reinventing the wheel".