Business and Clinical Operations | Financial Performance & Management | Governance, Management & Organizational Leadership | New Practice Development

New Practice Development

• Planning - personnel, facility, supplies and equipment, patient accounting, policies and procedures, marketing
• Ongoing Monitoring - financial, production, accounts receivable, customer satisfaction

Planning
There are many details in planning a new practice, and MCPP works with physicians on all of these activities and more.

• Design Staffing Models and Job Descriptions, and establish Salary and Benefits. Write Personnel Policies, and Recruit and Hire staff.
• Participate in Facility Design, Improvement, and Infrastructure development.
• Select and order Supplies, Clinical and Office Equipment, and Furnishings.
• Make decisions about how Billing and Clinical Records will be done ¬ manually or electronically. Preview and select Systems, as appropriate.
• Initiate Health Plan Credentialing and make decisions about Contracting.
• Determine preferences regarding integrating Technology into the practice, and coordinate the Plan, Purchase, and Installation of the Wiring, Connectivity, Hardware, and Software.
• Write Operating Policies and Procedures, and develop systems for Scheduling, Patient Flow, Medical Records, Telephones, Patient Accounting, and Patient Flow. Assure that Regulatory Requirements such as HIPAA and OSHA are considered throughout the development of all systems.
• Refine and implement the Marketing Plan.

Ongoing Monitoring
Once the practice is set up and patients are being scheduled and seen, it¹s important to be sure that practice performance is monitored. A Practice Report Card is used to observe Financial, Productivity, and Efficiency Data. This tool allows practices to understand the data in the context of year-to-date trends, in comparison with budget and previous years, and in relation to accepted benchmarks. Customer satisfaction (patients, staff, referring physicians) can also be monitored to be sure that the practice is providing the kind of service that makes everyone happy and coming back. Regular monitoring allows problems to be identified early and improvements made before a crisis ensues.