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Strategic Planning

Strategic Planning Facilitation
The process of planning requires focused analysis and discussions. Finding the right balance between getting all issues and ideas on the table and selecting those that should be the focus of the plan is can be difficult. It can be particularly difficult to lead this type of discussion if one has opinions that need to be expressed!

MCPP consultants have facilitated hundreds of meetings that have resulted in clarity and consensus about the most important issues and the course for the future. A critical part of the strategic planning process should be a review of the Vision, Mission, and Values that drive the work of the organization.

Strategic Planning Guiding Principles Should Be Specific Enough to Support Decisions

Mission (this is what we do) Why the organization exists Services provided, to whom, where, how Vision (this is our goal) The desired future: characteristics, direction, state, strategies for achieving goals Values (this is how we do it) Guiding principles and culture of the organization

Clinical Redesign Planning
Clinical planning looks at the needs of those who are served by an organization, and how to best meet their needs in an effective and efficient way. The redesign of clinical processes should precede the redesign of business and infrastructure elements.

Population-based service delivery planning ensures that equitable policy choices are made in advance by developing standard service delivery workflows, standard tools for assessment and authorization to care, best practice clinical tools and utilization benchmarks.

Service delivery workflows describe how an organization will serve the population (and assure that individuals are served appropriately) by providing a "map" and service specifications for the delivery system. Workflows are structured to meet the needs of "most of the people most of the time"; will vary for children, adults, older adults, and special populations; provide the functional basis for reorganizing the form of the organization; and provide the basis for identifying the array of services that should be available.

MCPP consultants understand how work moves through organizations and are skilled at assisting design teams in articulation of workflows and the issues at each step in the flow process.