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Clinical Redesign Planning

Clinical planning looks at the needs of those who are served by an organization, and how to best meet their needs in an effective and efficient way. The redesign of clinical processes often precedes the redesign of business and infrastructure elements.

Population-based service delivery planning ensures that equitable policy choices are made in advance by developing standard service delivery workflows, standard tools for assessment and authorization to care, best practice clinical tools and utilization benchmarks.

Service delivery workflows describe how an organization will serve the population (and assure that individuals are served appropriately) by providing a "map" and service specifications for the delivery system. Workflows are structured to meet the needs of "most of the people most of the time"; will vary for children, adults, older adults, and special populations; provide the functional basis for reorganizing the form of the organization; and provide the basis for identifying the array of services that should be available.

MCPP consultants understand how work moves through organizations and are skilled at assisting design teams in articulation of workflows and the issues at each step in the flow process.