What Our Clients Are Saying
(Our Internal Quality Improvement Process)

As a part of our internal quality assurance, we survey our clients at the end of each project to assess their experience with our consultation process and results. This information is used to help us continuously improve the work we do, increasing our value to our clients. Many of the respondents have added comments to our quality survey, some of which can be read below.

"The consensus is that we were more than satisfied with the service/product you provided. Will recommend to others wholeheartedly."
Accountable Behavioral Health Alliance, Oregon

"Will need and want to continue with MCPP, as the information provided was so valuable."
Another Direction, Arizona

"It is always a pleasure for us to work with your team at MCPP."
Associated Provider Network, Washington

"Thanks for an excellent job in assisting our County."
Butte County, California

"Wish I could find one thing to suggest for improvement. However, the plan met our needs; we are revamping per the plan; we love your work!"
California Mental Health Directors' Association

"We are very grateful for your excellent work... I think that the whole Association is feeling a sense of renewed energy and commitment. We appreciate the skill and sensitivity you brought to our Planning process. I was a bit skeptical at the beginning, and am a born-again Strategic Planner at this point... We love your work."
California Mental Health Directors' Association

"We have implemented suggestions/recommendations made by MCPP and have enjoyed success as a consequence."
Catholic Charities of Yakima, Washington

"Barbara Mauer came into a project which was just a concept and helped us form a vision and put the vision into words. Her help was invaluable."
City of Sumner, Washington

"Dear Barbara and Marni -- I want to thank you for exemplary contributions to the important work that we are conducting with Standards for Public Health in Washington State. Throughout the process, your expertise has been important to the choices we have made about performance management. Your personal investment of time and energy is commendable. Both of you, as well as Linda Hood and Bruce Brown, have provided insight and exercised patience with what must have seemed an overwhelming task. You did it all with grace and humor - and never missed a beat. On behalf of public health leaders in the state, I extend my appreciation. Your work will be used, highly valued and emulated in years to come."
- Mary C. Selecky, Secretary, Department of Health, State of Washington

"The CDC folks...developed appreciation for the depth of the work, the expertise you bring, the good natured flexibility to get it right, the insights and talent. Everyone thinks you are Washington's secret weapon.
Department of Health, State of Washington

"I must tell you, once again, THANK YOU. The report is beautifully written--thoughtful, rational, comprehensive, and clear. Did we really accomplish all this? You were right to advise us to "Trust the process."
Department of Social and Health Services, State of Washington

"I've used Barbara numerous times at important junctures of our development that range from improving/reorganizing our internal system and our coordination with external entities ranging from the rest of the larger delivery system to the Medicaid system in the State of Washington. She is superb and I use her time and time again."
Group Health Cooperative of Puget Sound Behavioral Health Services

"It was a pleasure working with Barbara. She is a very talented and innovative facilitator!"
Harborview Injury Prevention and Treatment Center, Washington

"Same day appointments started last Thursday. What a great idea you had... I am really excited when I think about the improvements you've helped make with this group."
Marion County Health Department, Oregon

"Thanks so much for teaching the methods to improve processes!"
Marion County Health Department, Oregon

"I have already referred Marni Mason to other colleagues and organizations. She has gone above and beyond the standard, and is WONDERFUL to work with. We could not have done our NCQA preparation without her."
Molina Health Care of California

I wanted to let you know how much all those who attended have reported back to me the high value of the time you spent with us.  The day really ignited a lot of thinking and dialogue about the materials.  I know it was "shooting from the hip" in a sense in terms of what you are used to doing, however, you and the information/expertise you imparted to the group was a huge hit with all in attendance.  Thank you for your flexibility in meeting our needs this way."
Napa County Mental Health, California

We are pumping with effusive enthusiasm around the office.  And we have Margot to thank for getting us started.  Thank you, thank you, thank you."
Northwest Weight Loss Surgery, Washington

"Margot has done an excellent job on this project. I look forward to working with her again."
Puyallup Tribal Health Administration, Washington

"I continue to find that MCPP provides the most competent and useful services of any organizational consultant that I've worked with!"
San Mateo County Mental Health, California

"Barbara is wonderful - I hope we can do more."
Secret Harbor School, Washington

"I have nothing but admiration for Barbara Mauer's capabilities - except for gratitude I was able to use her on my project!"
United Way of King County, Washington

"Barbara and Dale remain my top pick for a majority of consulting needs that come along. I hope to keep up some association even after I retire."
Unity, Inc, Oregon

"Great Information! I am looking forward to looking at benchmarks... One of the most practical trainings I have had."
Valley Cities Counseling, Washington

"Presenter was excellent. Articulate, knowledgeable, succinct. PowerPoint presentation was very good."
Washington State Department of Health

"I really enjoyed learning about the national perspective on defining public health. Great, dynamic speaker - I really appreciated her energy level and enthusiasm."
Washington State Department of Health